We want billing to be simple and predictable. Here is how cancellations and refunds work.
Free trial
Cancel any time during the 14-day free trial from the Billing page and you will not be charged.
Cancelling a subscription
You can cancel online at any time from Billing → Payment method, invoices & cancellation. The subscription then ends at the end of the period already paid, and you keep access until that date. No further payments are taken.
You can change your mind before that date and keep the subscription with one click.
Refunds
Payments for a started period are not refunded, except where required by law or when you were charged in error. Removing agents or downgrading during a period gives a prorated credit on your next invoice, not a cash refund.
If you believe you were charged by mistake, contact us within 30 days at anas.samidi@gmail.com and we will refund any amount charged in error.
Unpaid invoices
If a payment fails, you have 7 days to update your payment method before the account is suspended. Paying the invoice reactivates the account immediately.