These terms govern the use of YesWeCall, a browser-based call-center software with an optional AI voice agent, operated by Anas Samidi, Kaunas, Lithuania ("YesWeCall", "we"). By creating an account you accept these terms on behalf of your company ("the Customer").
1. The service
YesWeCall lets your agents make and receive phone calls in the browser, manage contacts, run call campaigns and, with the add-on, let an AI voice agent answer calls and book appointments. Phone numbers and calls are carried by our telephony providers.
The service is intended for businesses and professionals, not for consumers.
2. Account
You must give accurate information and keep your password secret. You are responsible for everything done with your account, including by the agents you invite.
You may not use YesWeCall for unlawful calls, spam, harassment or calls that break telemarketing, consent or call-recording laws of the countries you call. You are responsible for informing callers when calls are recorded or handled by AI where the law requires it.
3. Free trial
New accounts get a 14-day free trial of the plan they choose. A payment card is required to start the trial. If you do not cancel before the trial ends, the subscription starts automatically and the card is charged.
Each company can use the free trial once.
4. Prices and billing
Plans are billed per agent (user) per month or per year, in euros, in advance, as shown on our pricing page at the time of purchase. The AI voice agent is an optional add-on with included minutes per period; minutes above the included amount are billed per minute at the end of the period.
The number of billed agents follows the agents active in your account. Adding or removing agents, or changing plan, is prorated on the next invoice.
Subscriptions renew automatically at the end of each period until cancelled. Prices exclude VAT, which is added where applicable. Payments are processed by Stripe.
We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice.
5. Late payment and suspension
If a payment fails, we notify you by email and you keep full access for 7 days to update your payment method. Reminders are sent during this period.
If the invoice is still unpaid after 7 days, the account is suspended: calls stop and only the billing page stays available. Paying the open invoice reactivates the account immediately. Your data is not deleted because of a suspension.
6. Cancellation
You can cancel at any time from the Billing page. The cancellation takes effect at the end of the current paid period; you keep access until then. See our Refund & cancellation policy.
We may terminate an account that seriously breaches these terms, after notice when the breach can be fixed.
7. Your data
You keep all rights to your data (contacts, call logs, recordings, AI conversation data). We process it only to provide the service, as described in our Privacy Policy, acting as your data processor for personal data of your contacts and callers.
After an account is closed you can ask for an export within 30 days. We may then delete the data, except what we must keep by law (e.g. invoices).
8. Availability and liability
We work to keep YesWeCall available and secure but do not guarantee uninterrupted service; telephony networks and third-party providers can fail. YesWeCall is not a replacement for emergency calling.
To the extent permitted by law, our total liability is limited to the amounts you paid in the 12 months before the event, and we are not liable for indirect losses such as lost profits or lost data.
9. Changes and law
We may update these terms; significant changes are announced by email at least 30 days in advance. These terms are governed by the laws of the Republic of Lithuania, and disputes go to the courts of Lithuania.
Contact: anas.samidi@gmail.com